Returns & Refunds
Thanks for shopping at TWIGG!
If you are not satisfied with your purchase, we're here to help. We accept returns for incorrect or faulty items. If the item can not be exchanged we will issue a refund. Sorry, we do not accept returns due to a ‘change of mind’.
You have 30 calendar days to return an item from the date you received it.
Post your return to:
TWIGG Jewellery & Collections
145 Iona Road
Havelock North 4130
in a tracked (or courier tracked) post bag.
To be eligible for a return, your item must. be in the original packaging with any attached tags. Your item needs to have the receipt or proof of purchase (an order confirmation will have been emailed to you).
It is important that you retain the tracking number of your returned items in case of issues with post (lost items).
Please complete the following form and attach with your returned item:
REASON FOR RETURN:
* Sorry we are unable to replace lost earrings or make just one earring
REFUND, EXCHANGE OR STORE CREDIT (PLEASE SPECIFY):
(If exchanging, the replacement item must be in stock)
(If store credit is required we will email you a code for the credit amount to use on the website)
HOW WE CAN CONTACT YOU (Phone number or email):
We will notify you on the status of your refund after we have received and inspected the item.
When your return is approved, we will initiate a refund to the same method of payment that was used to place the order.
You will receive the credit in normal bank clearance time.
You will be responsible for paying for your own return shipping costs for returning your item. Shipping costs are non-refundable.
If your item is faulty, we will cover the shipping costs - these will be included in your refund.
If you have any questions on how to return your item to us, contact us at phone 027 789 0093